Refund policy

**RETURNS:**

- Due to the perishable nature of our products, we cannot accept returns, as they cannot be restocked or resold.
- We guarantee delivery to the home address provided at the time of order placement.
- We cannot guarantee delivery to business addresses. If your package is delivered to a business that is closed, the courier will attempt delivery the following day, which could result in your order defrosting.

**REFUNDS:**

**Items Covered:**
- Damaged items (not caused by the carrier)
- Late delivery that results in warm or damaged items
- Missing items

**Items Not Covered:**
- Incorrect address provided or refusal to accept delivery
- Late delivery due to an incorrect address
- Failure to retrieve your order on the guaranteed delivery date, leading to warm items

If you experience any issues or have questions, please contact us: hello@martinfarmsbeefco.com